Frequently Asked Questions
Everything you need to know about your next VAULTBAG® purchase.
What materials are used in VAULTBAG® products?
Every VAULTBAG® is crafted using premium, sustainably sourced leather and high-grade ballistic nylon to ensure maximum durability and a luxury finish.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Do VAULTBAG® products come with a warranty?
Yes, all our bags are covered by a 2-year limited warranty that protects against defects in materials and craftsmanship.
How should I clean and care for my bag?
We recommend using a damp cloth for light cleaning. For leather components, apply a high-quality leather conditioner every 6 months to maintain suppleness and shine.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.